2018年12月17日来源:信管网 作者:cnitpm
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系统规划与管理师每日一练试题内容(2018/12/14)
试题1: 在系统管理标准中,以流程为基础,以客户为导向的 IT 服务管理指导框架采用的是 (),它已在 IT 管理领域广泛传播。 Change management would typically be composed of the raising and recording of changes, assessing the impact, cost, benefit and risk of proposed changes,developing business justification and obtaining approval, managing and coording change implementation, monitoring and reporting on implementation, reviewing and closing ().
A、change reason
B、change model
C、remediation plan
D、change requests
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