2022年上半年系统规划与管理师真题答案及解析：

The best description of an operational level Agreement(OLA)is()。

A. an agreement between the serivice provider and another part of the same Drganization

B.an agreement between the serivice provider and an exterral organization

C.a docament that describes how services will be operated on a day -to -day basis to customer

D.a docament that business services to operational staff

【参考答案】A

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