（）is a set of specialized organizational capabilities for providing value to customers in the form

2022年03月08日来源：信管网作者:cnitpm

2021年上半年系统管理与规划师真题解析：
（）is a set of specialized organizational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle ， with specializations in strategy， design， transition， operation and continual improvement.
A、Service Contract
B、Service Design
C、Service Management
D、Service Improvement
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信管网参考答案：C
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